Refund & Cancellation Policy

Version 2.0 · Last updated September 2026

1. Subscriptions & billing

GlowUp Social is sold as a recurring subscription (billed monthly, or annually at a discount). Fees are charged in advance at the start of each billing period through our payment provider, Paddle.

2. Cancel anytime

You can cancel your subscription at any time from your dashboard or by emailing hello@glowupsocial.co. Cancellation stops future renewals; your plan stays active until the end of the billing period you have already paid for, and you are not charged again after that.

3. Refunds

If you are not satisfied, contact us within 14 days of a charge and we will review your request. Because this is a service delivered continuously, refunds for a billing period already in progress are provided at our discretion and may be prorated for work not yet performed. Renewal charges are not automatically refunded once a new period has begun — please cancel before your renewal date to avoid being billed.

4. How to request a refund

Email hello@glowupsocial.co with the email address on your account and the charge date. We aim to respond within 3 business days. Approved refunds are returned to your original payment method via Paddle.

5. Questions first

If something isn't working or growth is slower than expected, please reach out before disputing a charge — we can almost always resolve it directly and quickly.